Leaks, blockages, bathrooms and pipework, looked after by the same small local team across Bournemouth, Poole and the New Forest.
Drew Howells, plumber & owner — “I'm the one who comes out, gives you the price and does the work.”
Most people ring us saying “there's water coming from somewhere.” That's plenty to go on — here's the sort of thing it usually turns out to be.
Not sure if we reach you? Text your postcode and we'll tell you straight away.
Typical jobs, so you've got a rough idea before you ring. Your exact price is confirmed in writing first.
Prices include labour and VAT. Parts are listed separately, and nothing is charged that you haven't agreed beforehand.
We're based here in Bournemouth. Emergencies get a plumber at your door within 24 hours, planned work gets a written quote within 48, and you're given a two-hour arrival window with a text when we set off — not a whole day of waiting in.
A fixed figure agreed in writing before a tool comes out of the van, with parts and labour listed separately. No hourly creep and no bigger bill at the end. If we find something else, we show you and price it — then it's your call.
No call centre and no answering machine. If a pipe goes at eleven at night, we'll talk you through turning the water off while you're still on the phone, then get someone out to you.
Everyone who comes to your door is DBS-checked, in uniform and carrying ID. Dust sheets go down and every offcut leaves with us. Every job carries £2m public liability insurance and a 6-month workmanship guarantee — if something isn't right afterwards, we come back and put it right at no cost to you.
Real jobs in real houses and buildings across Dorset and the New Forest — photographed as we handed them back.
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Neighbours who've been here
“Water was coming through the kitchen ceiling at half nine at night. Someone actually answered, talked me through where the stopcock was while I was standing in it, and had a van outside before eight the next morning. The figure he gave me at the door was the figure on the invoice.”
Rachel Truscott Verified customer
“The two quotes we'd had before were a number scribbled on a bit of paper. Howells sent a proper breakdown, room by room — and stuck to it even when the old soil pipe turned out to be in a far worse state than anyone expected. Sheets down every morning, and you couldn't tell they'd been in the house.”
Michael Okonjo Verified customer
“They were the third firm I'd tried; the other two took my details and never rang back. Drew came out the same week and explained the fault in a way I actually followed. When the tap started dripping again a month later he came straight back and sorted it under the guarantee — no quibbling, no invoice.”
Denise Hallett Verified customer
Quotes are free and there's nothing to pay for asking. For a genuine emergency — a burst pipe, no water, a leak you can't stop — there's a flat £90 callout, which covers coming out to you and making the situation safe. Any repair work is priced separately and agreed with you before we start.
Emergencies are seen within 24 hours across Bournemouth, Poole, Christchurch and the New Forest. Planned work gets a written quote back within 48 hours, and most jobs are booked in within the week. If we genuinely can't get to you in time, we'll say so on the phone rather than leave you waiting.
We stop and show you. You'll get a price for the extra work before anything else happens, and it's your decision whether we carry on. The figure you agreed at the start never changes without you agreeing to it first — no surprises added to the invoice at the end.
We cover Bournemouth, Poole, Christchurch, Ferndown, Wimborne, Highcliffe, Verwood, Ringwood, Lyndhurst, Lymington and New Milton, plus the villages in between. If you're not sure, text your postcode to 07754 309591 and we'll tell you straight away.
You'll get a two-hour arrival window rather than a whole day, and a text when we set off, so you're not waiting in from eight until six. If something changes at your end, ring or message us and we'll rebook — there's no charge for moving an appointment.
You can pay by card, bank transfer or cash once the work is finished and you're happy with it. You'll get an itemised invoice showing parts and labour separately, so you can see exactly what you've paid for.
Yes. Dust sheets go down before we start, boots are covered indoors, and every offcut, old part and bit of packaging leaves with us. You shouldn't be able to tell we've been there, apart from the thing that now works.
Every job carries £2m public liability insurance and a 6-month workmanship guarantee. If something isn't right afterwards, we come back and put it right at no cost to you. Everyone who comes to your door is DBS-checked, in uniform and carrying ID.
Ready when you are
Tell us what's happening in your own words — you don't need to know what it's called. We'll tell you what it will cost and when we can be there.
Free and no obligation · A real person answers, day or night
And then you can stop thinking about it.
